Privacy Policy — bjelive

When you register and use bjelive, we collect certain categories of personal information in order to provide you with a safe, compliant, and personalised gaming experience. The information we collect falls into the following categories:

Registration and Identity Data: When you create a bjelive account, we collect your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi), email address, and mobile phone number. This information is necessary to create your account, verify your identity, and comply with our age-verification obligations.

Know Your Customer (KYC) Documents: At the point of KYC verification — which may be triggered upon registration, before processing a withdrawal, or at any other time bjelive deems appropriate — we may collect copies of government-issued identity documents such as a National Identity Card (NID), passport, or driving licence, together with proof of address documentation and proof of your payment method.

Financial and Transaction Data: We record all deposits and withdrawals made through your bjelive account, including the payment method used (for example, bKash, Nagad, Rocket, Upay, Visa, or Mastercard), transaction amounts in Bangladeshi Taka (৳ BDT), transaction timestamps, and transaction reference numbers. This data is required for payment processing, fraud prevention, and financial record-keeping.

Gaming Activity Data: We collect detailed records of your activity on the Platform, including the games you play, bet amounts, bet outcomes, session durations, responsible gaming tool settings, and any bonus or promotional activity associated with your account. This data allows us to operate games fairly, detect irregular activity, and personalise your experience.

Technical and Device Data: When you access bjelive, we automatically collect certain technical data, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, and approximate geolocation (country and city level, derived from IP address). This data is used for security, fraud prevention, and Platform optimisation.

Communications Data: If you contact our support team via email or live chat, we retain records of those communications, including the content of your messages and any attachments. This enables us to handle your query effectively, maintain an audit trail, and improve our support quality.

Summary of Data Categories Collected:

bjelive uses the personal data we collect for clearly defined purposes. We will not use your data for any purpose that is incompatible with the reasons it was originally collected without obtaining your prior consent. The primary purposes for which we use your data are as follows:

Account Management and Service Delivery: Your registration data and contact information are used to create and maintain your bjelive account, authenticate your identity when you log in, send you account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts), and respond to your support queries promptly.

Payment Processing: Your financial data is used to process deposits made via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to facilitate withdrawals back to your verified payment method. Transaction records are maintained to resolve any payment disputes and to comply with financial reporting obligations.

Identity Verification and Fraud Prevention: We use identity and KYC data to verify that you are who you claim to be, to confirm that you meet the 18+ age requirement, and to detect and prevent fraudulent activity, money laundering, account takeover attempts, and other forms of abuse. Our fraud detection systems operate continuously and may flag unusual patterns of play or financial activity for manual review.

Responsible Gaming Compliance: Gaming activity data is used to monitor player behaviour for indicators of problem gambling, to enforce self-exclusion requests and deposit limits set by players, and to trigger responsible gaming interventions such as reality checks and session time alerts where appropriate.

Legal and Regulatory Compliance: We process and retain certain categories of data to comply with applicable laws and regulatory requirements, including anti-money laundering (AML) obligations, record-keeping requirements, and any lawful requests from competent authorities.

Platform Improvement and Analytics: Aggregated and anonymised technical data and gaming activity data are used to analyse Platform performance, identify popular games and features, improve the user experience, and guide product development decisions. This analysis does not identify you as an individual.

Promotional Communications: With your consent (where required), we may use your email address or mobile number to send you information about bjelive promotions, seasonal offers (such as Eid bonuses, BPL season promotions, or Pohela Boishakh specials), and new game launches. You may opt out of marketing communications at any time by contacting support@bjelive.

bjelive does not sell, rent, or trade your personal data to any third party for their own independent commercial purposes. However, in order to deliver our services to you effectively and securely, we do share certain categories of data with the following categories of trusted third parties, each of whom is bound by strict confidentiality and data protection obligations:

Payment Service Providers: When you make a deposit or withdrawal, your financial transaction data is shared with the relevant payment service provider — for example, bKash, Nagad, Rocket, Upay, or the card networks operated by Visa and Mastercard. This data sharing is strictly limited to what is necessary to process the transaction and is governed by the terms of our agreements with those providers.

Game Technology Providers: bjelive partners with third-party game studios and software providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to deliver our casino games, slots, crash games, and live dealer products. These providers may receive certain technical data (such as player session tokens or stake amounts) as part of the game delivery infrastructure. Game providers do not receive your full identity data.

Identity Verification Partners: To fulfil our KYC obligations, bjelive may use third-party identity verification services to cross-check the documents and information you provide during the verification process. These partners operate under strict data processing agreements.

Fraud Detection and Security Partners: We work with specialist third-party fraud detection and cybersecurity providers who may process technical data (such as IP addresses and device fingerprints) to help us identify and prevent fraudulent activity on the Platform.

Legal and Regulatory Authorities: bjelive may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent, detect, or prosecute fraud, money laundering, or other serious criminal offences. Such disclosures will be made only to the extent strictly required by applicable law.

Professional Advisors: We may share relevant data with our legal advisors, auditors, and accountants on a strictly confidential and need-to-know basis where required to obtain professional advice or in connection with legal proceedings.

bjelive uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the Platform, remember your preferences, maintain your logged-in session, and gather aggregated analytics about how the site is used. This section explains the types of cookies we use and how you can manage them.

Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, remember your language and currency preferences, and enable core security features such as CSRF protection. Without these cookies, the Platform cannot operate. You cannot disable strictly necessary cookies via our Platform — however, you may clear them through your browser settings, which will log you out of your session.

Analytics Cookies: We use analytics technologies to understand how players navigate the Platform, which pages are most visited, how long sessions last, and where users encounter difficulties. This data is used in aggregated, anonymised form to improve the Platform. You may opt out of analytics tracking by adjusting your browser settings to block third-party cookies.

Functional Cookies: These cookies remember your preferences — such as your preferred game category or notification settings — so that you do not need to re-configure them on each visit. Disabling functional cookies will not prevent you from using the Platform, but you may lose certain personalisation features.

Managing Cookies: Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. You can also configure your browser to block cookies from specific domains or to notify you before a cookie is set. Please note that blocking all cookies may affect the functionality of bjelive and your ability to remain logged in. Instructions for managing cookies in popular browsers are available on each browser's official support pages.

bjelive retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, bjelive will securely delete or anonymise your personal data in a manner that prevents recovery or reconstruction. Where data is anonymised rather than deleted, the resulting data set cannot be linked back to you as an identifiable individual and is no longer subject to this Privacy Policy.

In circumstances where your account is closed due to a breach of our Terms & Conditions, or where data is subject to a legal hold in connection with ongoing legal proceedings or regulatory investigation, the relevant data may be retained beyond the standard periods outlined above until the matter is fully resolved.

bjelive takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, disclosure, or destruction. Key security measures in place include:

• SSL/TLS Encryption: All data in transit between your device and bjelive's servers is encrypted using SSL/TLS protocols. The padlock icon in your browser's address bar confirms that your connection is secure.
• Data Encryption at Rest: Sensitive data stored on bjelive's servers — including identity documents and financial records — is encrypted at rest using strong cryptographic standards.
• Access Controls: Access to personal data within bjelive is restricted to employees and contractors who have a legitimate need to process that data as part of their role. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA via SMS OTP on their bjelive account. Internal administrative access to systems containing personal data also requires multi-factor authentication.
• Fraud Detection Systems: bjelive operates continuous automated monitoring systems that detect and flag suspicious login attempts, unusual transaction patterns, and other indicators of account compromise or fraud.
• Regular Security Assessments: Our Platform and infrastructure undergo regular security assessments and penetration testing to identify and address potential vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to players, bjelive will notify affected players via the email address associated with their account without undue delay and will take all necessary steps to contain and remediate the breach.

As a registered player on bjelive, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at support@bjelive with a clear description of your request. We will acknowledge your request within 3 business days and aim to provide a substantive response within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that bjelive holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account details such as your name, address, or mobile number, you may also be able to update these directly within your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that bjelive delete your personal data. Please note that this right is subject to our legal and regulatory retention obligations — for example, we are required to retain KYC and financial transaction data for specified periods regardless of an erasure request.
• Right to Restriction of Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about the accuracy of that data is being resolved.
• Right to Data Portability: Where your data has been provided by you and is processed on the basis of your consent or a contractual obligation, you may request that we provide it to you in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests, though we may be entitled to continue processing if we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where bjelive processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Contacting bjelive About Privacy: If you have any questions, concerns, or complaints about this Privacy Policy or about how bjelive handles your personal data, please contact us directly. Our privacy support team is available seven days a week, including Bangladesh public holidays, at all times (Bangladesh Standard Time, BST UTC+6).

Privacy enquiries: support@bjelive

Please include your registered name, account username (if applicable), and a clear description of your query or complaint in your message. We aim to provide a substantive response within 5 business days of receiving a properly documented privacy request.

Updates to This Privacy Policy: bjelive reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable laws, or improvements to our Platform. When we make material changes to this policy, we will notify registered players via the email address associated with their account or by displaying a prominent notice on the bjelive Platform for a minimum of 14 days before the changes take effect.

The "Effective" date at the top of this Privacy Policy indicates when it was last reviewed and updated. We encourage you to review this page periodically to stay informed about how bjelive protects your personal information. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

Children and Minors: bjelive strictly prohibits use of the Platform by individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that a minor has registered on bjelive or submitted personal data through the Platform, please contact us immediately at support@bjelive. We will take prompt action to close the account and securely delete any personal data associated with the minor.