Responsible Gaming
at bjelive

bjelive was built with a clear belief: gaming should be a form of entertainment, not a source of financial distress or personal harm. For players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi — we want every session on our platform to be enjoyable, controlled, and within your means.

Responsible gaming is not a legal checkbox for us. It shapes how we design our platform, train our support staff, build our account tools, and communicate with our players. Every feature on bjelive — from cricket betting to live casino, slots, and crash games like Let's Shoot and Limbo — is delivered within a framework that actively encourages healthy play habits.

We ask every player to take a moment to understand our responsible gaming tools before they start playing. Setting deposit limits and session reminders before you begin is far more effective than trying to manage gambling habits after a problem has already developed. Our tools are designed to make proactive responsible gaming easy and immediate — no lengthy forms, no waiting periods for protective measures that reduce access to your account.

bjelive strictly prohibits participation by any individual under the age of 18. This is not merely a policy requirement — it is a moral and operational commitment that underpins everything we do. Gambling products are designed for adults and can pose serious developmental and financial risks to young people.

Age Verification at Registration: All new players are required to confirm that they are 18 years of age or older during the registration process. bjelive reserves the right to request supporting documentation — such as a National Identity Card (NID), passport, or other government-issued identity document — at any stage of the account lifecycle, including before processing a withdrawal or activating a bonus.

Immediate Account Suspension: If bjelive has reasonable grounds to suspect that a registered account is held by a person under the age of 18, that account will be suspended immediately pending identity verification. Any funds deposited by an underage player will be returned to the original payment source (for example, the bKash or Nagad wallet used to make the deposit), and no winnings will be paid out.

Protecting Young People at Home: If you share your device with younger family members, we strongly encourage you to use device-level parental controls and to keep your bjelive login credentials strictly private. Never allow a minor to access your account, even briefly. If you suspect a minor has accessed your account, contact our support team immediately at support@bjelive.

Problem gambling can develop gradually and is often difficult to recognise from the inside. The signs are not always obvious — they may begin as small habit changes before escalating into patterns that affect your finances, relationships, and mental wellbeing. Being honest with yourself about your gambling behaviour is the first step towards staying in control.

Ask yourself the following questions honestly. If you answer yes to two or more of them, it may be time to use one of bjelive's responsible gaming tools or to seek external support:

One of the most effective tools for staying in control of your gambling spend is setting a deposit limit before you begin playing. bjelive allows every registered player to set daily, weekly, and monthly deposit caps directly through their account settings. These limits apply to all deposit methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

Lowering a Limit: Reducing your deposit limit takes effect immediately. The lower amount is enforced from the moment you save the change, with no delay or cooling-off period applied.

Raising a Limit: Increasing a deposit limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This deliberate delay is designed to protect players from impulsive decisions made in the heat of the moment.

How to Set Your Limits: Log in to your bjelive account, navigate to the Responsible Gaming section within your account settings, and select your preferred limit type and amount. You can adjust your limits at any time. If you encounter any difficulty, contact our support team at support@bjelive and a team member will assist you directly.

Sometimes all a player needs is a short break. bjelive's time-out feature allows you to temporarily suspend your account for a defined period without going through the more formal self-exclusion process. During an active time-out, you cannot log in, deposit, or place any bets — giving you clear space away from the platform.

Reality Check Alerts: In addition to time-out periods, bjelive offers in-session reality check alerts. You can configure these to appear at set intervals — for example, every 30 minutes or every 60 minutes — displaying how long your current session has been running and the net result of your play during that session. Reality checks prompt you to make a conscious decision: continue playing, or stop for now.

Activating a Time-Out: Log in to your bjelive account and visit the Responsible Gaming section within account settings. Select your preferred time-out duration and confirm your choice. The suspension takes effect immediately. If you wish to activate a time-out but are unable to access your account, contact support@bjelive and our team will apply the time-out on your behalf without delay.

Self-exclusion is the most powerful responsible gaming tool available on bjelive. It is intended for players who feel that their gambling is out of control and who need a firm, enforced barrier between themselves and the platform for an extended period. Self-exclusion is not a casual option — it is a serious protective measure, and bjelive treats every self-exclusion request with the utmost care and urgency.

Self-Exclusion Periods Available:

• 6 Months: A medium-term exclusion period suitable for players who recognise a problem developing and want meaningful time away from the platform to address it.
• 1 Year: A longer exclusion that provides an extended recovery period and is recommended for players who have experienced financial or personal harm as a result of their gambling.
• Permanent (Lifetime) Exclusion: A permanent and irrevocable ban from bjelive. Once a lifetime exclusion is in place, it cannot be lifted under any circumstances. This option is appropriate for players who have determined that online gambling is not compatible with their wellbeing.

What Happens During Self-Exclusion: Once your self-exclusion is activated, your bjelive account will be immediately locked. You will not be able to log in, deposit, or place any bets for the duration of the exclusion. All promotional and marketing communications will be halted at once. Any pending withdrawals of your own deposited funds will be processed and returned to your verified payment method (such as your bKash or Nagad wallet).

How to Request Self-Exclusion: You can initiate self-exclusion from the Responsible Gaming section in your account settings, or by emailing support@bjelive with your account username and your chosen exclusion period. Self-exclusion requests submitted by email are processed as a priority and are typically enacted within one hour of receipt during business hours, and no later than 24 hours at any other time.

Reactivation After Self-Exclusion: For 6-month and 1-year exclusions, reactivation is not automatic. Players who wish to return to bjelive after their exclusion period must submit a written reactivation request to support@bjelive. A mandatory 7-day reflection period is applied from the date of the reactivation request before the account is restored. This cooling-off period cannot be waived. Permanent exclusions cannot be reactivated under any circumstances.

If you feel that gambling has become or is becoming a problem for you — or for someone you care about — reaching out for help is the right thing to do. Problem gambling is a health issue, not a character flaw, and support is available. The sooner you seek help, the more options are available to you.

bjelive's own support team is your first point of contact for activating any responsible gaming tool on the platform. We are trained, non-judgmental, and treat all responsible gaming communications with complete confidentiality. To reach us, email support@bjelive at any time. Please include your account username and a brief description of your concern so we can assist you as quickly as possible.

For players who feel they need to speak with someone independent of the platform, we encourage you to reach out to a trusted family member, a mental health professional, or a community organisation in your area. Many professional counsellors in Dhaka and across Bangladesh are experienced in helping individuals manage compulsive behaviours, including problem gambling.

Talking to Someone You Trust: Sometimes the most important step is telling a friend or family member what you are going through. Shame and secrecy tend to make problem gambling worse. Sharing your situation with someone you trust — whether in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh — can open the door to practical help and emotional support.

Beyond the individual tools available to players, bjelive operates a range of platform-wide protections designed to create a safer gaming environment for everyone. These measures run continuously in the background and require no action from you to be effective.

Automated Behavioural Monitoring: bjelive's systems continuously analyse account activity for patterns that may indicate problem gambling behaviour — such as sharply increased session lengths, rapid escalation in bet sizes, or an unusual frequency of deposits within a short period. When these patterns are detected, our responsible gaming team may proactively reach out to the player concerned to check in and offer support tools.

Account History and Transparency: Every player can access a complete history of their deposits, withdrawals, bets, and session durations within their account dashboard. Reviewing your own activity regularly is a healthy habit that helps you maintain an accurate and honest picture of your gambling behaviour and spend.

No Credit Gambling: bjelive does not offer credit to players. You can only gamble with funds that you have already deposited into your account. This structural rule prevents players from incurring debt directly through our platform and is a fundamental component of our responsible gaming framework.

Secure Account Protection: To prevent your account from being accessed without your knowledge — for example, by a family member who then gambles on your behalf — bjelive supports two-factor authentication (2FA) via SMS OTP. We strongly encourage all players to enable 2FA. Keep your login credentials private at all times.

Responsible Advertising: bjelive does not market its products to individuals who have self-excluded or who have requested to be removed from marketing communications. We do not use advertising that targets or appeals to individuals under the age of 18, and all promotional content includes responsible gaming messaging and the 18+ designation.